Questions and answers around MyOnlineServices
Where can I register, change or delete my mobile phone number for Verified by Visa?
Click on the "Profile" button located in the top right corner of your browser window and enter the desired mobile phone number under "Your Profile" in the "Mobile phone number for online purchases (Verified by Visa)" field.
What is Verified by Visa?
Online merchants can register for this technology. If a merchant offers Verified by Visa, customers must identify themselves as the legitimate cardholder for each online purchase by entering a unique SMS code.
More information about Verified by Visa can be found on our Website bonuscard.ch/vbv.
What do I need in order to use MyOnlineServices?
To use MyOnlineServices, you need a BonusCard.ch Ltd payment card, a valid e-mail address, access to the Internet, and a personal cell phone number.
Is MyOnlineServices safe?
MyOnlineServices is secured by an encrypted connection. To make sure you and your data are fully protected, we recommend you to use up-to-date security software on your computer.
How do I know that I am in a secure area?
You can identify a secure Internet connection from the letters "https" before the web address. For example: https://www.myonlineservices.ch.
I would like to change my password or user name. What do I need to do?
You can change your personal details at any time under the "Profile" heading.
What should I bear in mind when using MyOnlineServices?
Once you have logged out of MyOnlineServices, we recommend that you clear your browser's cache before closing the browser window.
Do I still have a MyOnlineServices account, if my credit card is replaced due to loss, theft or renewal?
Yes. Your new cards are automatically displayed in your existing MyOnlineServices account.
How long will it take for my transactions to appear online?
You can always view your transactions online in real time as soon as a transaction has been successfully completed. Occasionally, transactions may only be displayed online the following day, after having cleared.
Why are some transactions not displayed in MyOnlineServices although they are included in the current balance?
For some transactions such as hotel bookings, a type of credit reservation is made for security reasons. This is immediately deducted from your available credit but is only shown as a transaction in your account once it has been paid.
Can I add a cell phone number later?
If you have registered without a mobile phone number, you will be prompted to register it the next time you log in.
Beware of phishing e-mails.
Phishing e-mails will ask you to download an attachment and check or update your credit card information. By answering a phishing e-mail, you give cybercriminals access to your credit card log-in details. Criminals who send phishing e-mails often disguise themselves as financial institutions and ask you to divulge confidential information such as your card number, PIN, or passwords under a false pretext. Please note: BonusCard.ch Ltd and Visa will never ask you to reveal confidential card or log-in data in an e-mail, over the phone, or via text message. Should you ever receive a request of this kind, please delete it immediately (without opening any e-mail attachments or clicking on any links). If you accidentally disclose confidential card information to a scammer, please call our 24h Helpline as soon as possible at +41 58 717 22 00.