Questions and answers around MyOnlineServices

Do I have to pay to use MyOnlineServices?

The use of is a free service for customers of AG.

What do I need to use MyOnlineServices?

To use MyOnlineServices you will need a credit or debit card from AG, a valid personal mobile telephone number, an e-mail address and Internet access.

Is MyOnlineServices safe?

MyOnlineServices is secured by an encrypted connection. To make sure you and your data are fully protected, we recommend you to use up-to-date security software on your computer.

How do I know that I am in a secure area?

You can identify a secure Internet connection from the letters "https" before the web address. For example:

I would like to change my password or user name. What do I need to do?

You can change your personal details at any time under the "Profile" heading.

What should I bear in mind when using MyOnlineServices?

Once you have logged out of MyOnlineServices, we recommend that you clear your browser's cache before closing the browser window.

Do I still have a MyOnlineServices account, if my credit card is replaced due to loss, theft or renewal?

Yes. Your new cards are automatically displayed in your existing MyOnlineServices account.

How long will it take for my transactions to appear online?

Your transactions are displayed as soon as they have been charged by Visa. This usually occurs daily.

Why are some transactions not displayed in MyOnlineServices although they are included in the current balance?

For some transactions such as hotel bookings, a type of credit reservation is made for security reasons. This is immediately deducted from your available credit but is only shown as a transaction in your account once it has been paid.